Contact Sheltons Construction – Oregon

If you send us a message, expect a real person to read it and reply — not an autoresponder loop. We look at every job the same way: what's actually going on, what it'll take to fix it right, and whether we're the right crew for it before we ever quote a number.

What happens after you write in?

We read your message, and if you sent photos, we look at those first — a picture of a rusted-out shutoff valve or water staining on a ceiling tells us more than three paragraphs of description. If it's a straightforward job — a water heater quote, a slow drain, a fixture swap — we'll usually reply with next steps or a couple of questions. If it sounds like it needs eyes on it, we'll set up a time to come take a look.

A lot of Portland-metro housing works against guessing over email. Close-in neighborhoods still have plenty of original galvanized supply lines and cast iron drain lines from before mid-century; newer builds out toward Hillsboro, Wilsonville, or Happy Valley have their own issues with PEX manifolds and tankless setups. Two houses on the same block can need completely different fixes.

How fast will I hear back?

Same or next business day for most messages sent through the site. Write in Friday evening and don't expect an answer until Monday — we're on jobs, not answering email at night.

When should I call instead of writing in?

Call if:

• Water is actively coming out where it shouldn't — a burst line, a supply line off a water heater, a toilet that won't stop
• A drain or sewer backup is putting water back into the house
• You've got no hot water and it's an actual household emergency, not just an inconvenience
• We're in one of the rare hard freezes the Portland area gets and a pipe has split

Writing in works fine for quotes, planning a remodel or repipe, landlord accounts, builder rough-in scheduling, or anything that isn't happening right now. Landlords and property managers coordinating a tenant visit — say so up front and we'll work around a schedule instead of showing up cold.

Do you need photos before you contact us?

Photos help, especially for leaks, water heaters, and anything under a sink or in a crawlspace — wide shot and close-up both. Exact pipe sizes or brand names are a bonus, not required. We'd rather see the actual fitting than guess from a description.

Do you work outside Portland proper?

Yes — Beaverton, Hillsboro, Gresham, Tigard, Tualatin, Lake Oswego, West Linn, Oregon City, Milwaukie, Happy Valley, Clackamas, Wilsonville, Troutdale, Sherwood, and down I-5 to Salem for larger or scheduled work. Say which city you're in when you write so we can plan the visit.